#WHATS A CHATBOT FULL#

What is chatbot and what is it for?Īccording to Oxford Dictionaries, a chatbot is In this article, instead of talking about the future of chatbots, we will give you a short excursion into the topic of chatbots, how they work, how they can be employed and how difficult it is to create one yourself. That’s why IM bots have not replaced all the couriers, doctors and the author of these lines.

Of course, it is not so simple to create an interactive agent that the user will really trust. There is no wonder that size of the chatbot market is growing exponentially. They are also used for other business tasks, like collecting information about users, helping to organize meetings and reducing overhead costs. However, the opportunites provided by chatbot systems go far beyond giving responses to customers’ inquiries. Gartner forecasts that by 2020, over 85% of customer interactions will be handled without a human. Online chatbots save time and efforts by automating customer support.

Chinese WeChat bots can already set medical appointments, call a taxi, send money to friends, check in for a flight and many many other. With the spread of messengers, virtual chatterbots that imitate human conversations for solving various tasks are becoming increasingly in demand. Today the number of users of messaging apps like WhatsApp, Slack, Skype and their analogs is skyrocketing, Facebook Messenger alone has more than 1.2 billion monthly users.

#WHATS A CHATBOT FULL#

The evolution of artificial intelligence is now in full swing and chatbots are only a faint splash on a huge wave of progress.

Whats a chatbot